T.Gargour & Fils Mercedes-Benz

Anytime. Anywhere. With TGF mobile application, you can now personalize your experience with the world of Mercedes-Benz in Lebanon from the comfort of your seat.
We focus on technology and innovation to ensure the most customer-oriented services.
You can have access to many services and benefit from a loyalty program.
TGF App at a glance:

Test drive: Customers can book a test drive to experience and drive their favorite car.

Book a service: Anytime anywhere customers can book their service appointment at any of TGF branches.

Roadside assistance: 24/7 service for emergencies. Customers can quickly contact Roadside Assistance to alert them of any issue they are having. Plus, it’s GPS-enabled to identify their location, and has a tracker to let them know when help will arrive.

Home services:  Flexibility in every situation. Customers can indulge in the home services program wherever they are:
– Vehicle pick-up & delivery
– Test drive at home
– Vehicle sanitization
– Selected services
– GenuineParts delivery
– Online payment & collection
– 24/7 Roadside assistance at 70-190190
– Car care while travelling

Make a payment: 3 types of secure payments for bills.
– Online or POS using cards
– Pay with the star
– Cash on delivery

New and pre-owned vehicles: All new and pre-owned Mercedes-Benz models can be viewed and customers can check available colors and features and can download the e-catalog.

Loyalty program: A reward star-based program for TGF customers who used the all types of services. Taking care of customers is the best way to increase their loyalty.

Special Offers: Keep customers updated on our latest offers and promotions

Other functions:

Virtual showroom: A perfect interactive experience that introduces customers to a 100% digital environment. Customers can view their favorite cars, book test drives, download E-Catalogs and much more wherever they are.

Live chat: Stay in touch with our customers and answer all their requests to serve them better.

Push notifications: send out information on promotions, special offers, company news etc.

Feedback: The feedback system will increase the trust of our customers by allowing them to convey their voice and personal opinion.

Location: It’s GPS-enabled to identify customer’s location for roadside assistance or home service or to find the nearest workshop and showroom.

Contacts: Info about customer care center number and email plus locations of all branches

Category: Business

Published Date: 8 Sept 2020

Operating System: Requires iOS 13.0 or later. Compatible with iPhone, iPad and iPod touch.

Author: T. Gargour & Fils S.A.L.

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